Terms & Conditions

Terms & Conditions

DEPOSIT
A £50 non-refundable deposit is required within a week of booking to hold the date of your cake. Without the deposit, we will not hold your date. Priority will be given to the paying customer.

FINAL PAYMENT
The balance of all cakes is due 4 weeks prior to the date required. I f payment is not received by the due date, the cake maybe cancelled.

REFUNDS & CANCELLATIONS
The initial deposit is non-refundable and non-transferrable under any circumstance due to the time already spent on consultation and any loss of business due to your booking preventing further bookings on that date.

In the event of a cancellation the following charges will apply:
– From booking until 8 weeks before event- deposit retained
– Between 8weeks to 4 weeks before event- deposit retained and half the outstanding balance to be paid.
– From 4 weeks before the event- full payment required.

We will retain the right to cancel the booking in very unusual circumstances beyond our control, such as fire, ill health we will in this instance refund money taken in full.

OUTSIDE EVENTS
Any cake placed outside during an event has the possibility of melting or deforming in heat. We are not liable for a cake once they have been delivered or collected.

CAKE LOCATION
It is the responsibility of the customer to ensure the venue supply a suitable table and location for the cake to be displayed. Once again, we are not liable for the cake once delivered or collected.

DELIVERY
The cost and set up at the venue is included in the price quoted. If the venue location is changed and of a further distance, additional charges may apply. Although care is taken when transporting your cake, damages in transit can happen. We carry special cake repair kits for circumstances where damage may occur. All cakes will be repaired at the venue as close to the original design as possible. We cannot be held liable for any damage that is rendered to the cake at the venue once we have left the premises. It is with this in mind that we require somebody responsible, to check that they are happy with the cake before we leave.

PICK UP
If you choose to collect your cake and transport it yourself, we are not liable or responsible for the cake once it has left our premises. You should ensure your vehicle is clean and tidy before collection and we recommend a non-slip mat placed underneath. We do everything in our power to provide a well-structured cake, but please note, cakes can be very fragile so you must drive carefully and slowly.

DESIGN AND ALTERATION
It is your responsibility to read and check the quote thoroughly, any amendments should be made in writing. If requested, we will endeavour to adjust the design where possible, but sometimes this is not possible according to the nature of the request or amount of notice given. If the alterations affect the cost, or preparation work of the original design already undertaken, then your balance will be adjusted accordingly. We reserve the right to change the design at any point if the circumstances beyond our control, may compromise the quality of the finished cake. e.g melting due to weather. Each cake is made individually by hand, so although every effort is made to ensure consistency a small amount of variation may occur.

ALLERGIES & SPECIAL DIETRY REQUIREMNETS
Please discuss with us if any of your guests have special requirements. Cakes can be made gluten free, diary free, egg free, alcohol free or without nuts by request. But please be aware cakes are baked in a kitchen that uses these ingredients. Cakes can also be contaminated at the venue via other products, which we cannot control.

NON-EDIBLE ITEMS
Most cakes contain small amounts of inedible items, it is the clients responsibility to ensure these are removed by your caterer/guests before consumption, e.g support dowels in tiered cakes, ribbon, wires in sugar flowers, brooches & crystals, flower picks & flower tape (where fresh flowers are used). Some flowers (e.g Ivy) are poisonous and are not suitable for use on food products, you should notify your flower supplier of your intention to use flowers on food to ensure non- poisonous flowers are used.

BEST BEFORE DATE
Your cake is baked to ensure it is fresh for the date of your event. We cannot guarantee its quality if it is consumed more than 48 hours after the event. Our cakes are made with natural ingredients, so we’d like to remind you that because of this they will not have the shelf life of most supermarket cakes, which contain additives and preservatives.

HIRE OF CAKE STANDS & ACCESSORIES
If you would like to hire a cake stand or decorations, then it is your responsibility to ensure a deposit is provided (as a separate payment), otherwise it shall be presumed that you do not require it and the item will not be left at your reception. The deposit for one of our cake stands varies dependant on the value of the item. Please make arrangements to ensure the stand is safely returned the week after the event.

COMPLAINTS
If you have any concerns about your cake, please notify us upon delivery so that we have the opportunity to rectify it in time for your event. We highly recommend a member of family or events manager as the designated point for the day, to help ensure all runs smoothly. All other concerns should be in writing, and evidence of the fault should be included. A refund is only given if the uneaten cake is returned, and is unsuitable for consumption or not as described in the written quote. No refunds are given due to change of mind. In the unlikely event of a late delivery (defined as delivery after the start of the wedding breakfast) the maximum compensation will be 10% of the full cost. We ask for patience with factors that may be beyond our control (e.g traffic conditions) as we cannot be held liable for any such delays.